Companies are being challenged more than ever to be engaged with their customers where and when it matters. In addition, they are trying to be connected with their employees. At Agnicio we fully believe that conversation is the new UI and can bring exciting opportunities to address these challenges. Our Virtual Agent technology with advanced conversation skills has brought value to a variety of organizations with very different use cases. Whether they were looking for growing the business through better customer engagement or driving internal efficiency by truly connecting employees to the enterprise information and services.
Our Virtual Agents basically has three intelligence layers
- It can handle FAQs in a static manner by looking up a repository of answers
- It can connect your employees or customers to your enterprise information from any enterprise system like ERP systems, CRM’s, BI or DWH or any external source for that matter
- It starts replacing employee repetitive tasks by handling complex dialogs, processes, and security.
The technical evolution of Bot frameworks and platforms has been remarkable and allowed us to build great features. But in the end, our view is that it’s all about the human experience. The adoption of Virtual Agents is 70% dependent on how advanced it can handle conversations, or rather how human the conversation capabilities are. Building advanced Virtual Agents is not a one size fits all and requires a good understanding of the domain.
We have a framework of ready to go business applications of our bot technology. In case your business case is not addressed yet we are more than happy to help you define the business case for your specific organization. If you struggling how or where to start we can help you define the right business case and approach. Agnicio is known for its business-focused approach.
Agnicio is technology independent, but we do have an opinion on what the best fit is for your organization and business case. We have experience with various Bot frameworks and platforms.
